Samsung Health Step History Missing? Your Steps Are Still There

Updated November 10, 2026

Some Galaxy owners opened Samsung Health this month and found their old step counts gone: every day before November 2 shows zero in the Steps section. The good news is that the numbers do not appear to be deleted. They still show up in Daily Activity, and Samsung has not confirmed a cause or a fix yet. Below: how to check your own data, what to avoid, and how to report it.

What we know

• The missing Samsung Health step history covers dates before November 2, 2026. Those days read as 0 steps in the Steps section.
• The same days still show the correct totals in Daily Activity, so the data looks hidden rather than lost.
• Most affected users say it started right after a Samsung Health app update around November 2. The first detailed report, from a Galaxy S24 Ultra on One UI 9, also lost its Sleep history.
• Setting the phone’s date back to November 1 makes the old records reappear; setting it to the real date hides them again.
• Clearing the app cache, restarting and reinstalling have not helped the people who tried them.

What we don’t know yet

• What causes it. Owners suspect the end of daylight saving time on November 1 in the US, but Samsung has not said so.
• How many people are affected. It does not hit every Samsung Health user.
• When a fix will arrive. Samsung has not acknowledged the bug publicly.

What Is the Samsung Health Step History Bug?

The problem was first raised on Samsung’s US community forum on November 3. A Galaxy S24 Ultra owner running Android 17 and One UI 9, with Samsung Health version 7.00.6.011, found that all past Sleep and Steps records had vanished from the app on November 2. Downloading their health data proved the records were still stored.

Android Authority picked up the story after more owners reported the same thing, and SammyGuru followed on November 9. In most reports only the dedicated Steps section is affected. Other health data displays normally.

Is My Step Data Deleted?

Almost certainly not. Three things point to a display bug rather than data loss:

• The old step totals still appear in Daily Activity for the same dates.
• The first owner to report it downloaded a copy of their data and the records were there.
• Moving the phone’s date back to November 1 makes the history show again, which means the app can still read it.

That matters for what you do next. The risky moves are the ones that touch stored data, not the ones that only change what the app shows.

How to See Your Old Steps Right Now

1. Open Samsung Health.
2. Open Daily Activity instead of the Steps card.
3. Go back to a date before November 2. Your step total for that day should be there.

It is not as tidy as the Steps graph, but it confirms your step count history still exists and lets you look up any day you need.

Save a Copy of Your Health Data First

Before trying anything else, download a copy. Samsung’s support page describes the steps:

1. Open Samsung Health and tap More options (the three dots).
2. Tap Settings > Download personal data, then tap Download.
3. Allow the permissions it asks for and sign in with your Samsung account.
4. Wait for the download to finish and tap OK.
5. Find the files in My Files > Downloads > Samsung Health.

This gives you your own record outside the app, whatever happens with the fix. It is a copy for safekeeping and checking, not something you use to restore the app.

Make sure your health data is also synced to your Samsung account. Samsung’s backup and restore guide says backups need a network connection and a signed-in Samsung account with health data synced. You’ll find the backup under More options > Settings, then your Samsung account profile, then Samsung Cloud.

What Not to Do While You Wait

• Don’t use Erase personal data. Samsung’s page is clear that it permanently deletes your data from the phone, the app and Samsung’s servers.
• Don’t clear the app’s data or uninstall it as a fix. Owners who reinstalled say it did not bring the history back, and clearing data is a bigger step than clearing cache. Download your copy first if you want to try it anyway.
• Don’t leave the date set to November 1. It is a useful test, but running your phone on the wrong date can confuse alarms, calendars, sign-in codes and new step tracking. If you try it, switch Automatic date and time back on straight after.

How to Report It to Samsung

Samsung reads error reports sent from the phone, and the more owners file one, the clearer the pattern. Using the Samsung Members error report:

1. Open the Samsung Members app and tap Support.
2. Tap Error reports and pick the category that fits.
3. Choose how often it happens, describe it (“Steps history before Nov 2 shows 0, still visible in Daily Activity”) and attach a screenshot.
4. Send it. Samsung replies inside the app.

Menu names vary a little by model and software version. Then keep Samsung Health updated, because the fix will most likely come as an app update rather than a full phone update.

Is This a One UI 9 Problem?

Not clearly. The first report came from a phone that had just moved to One UI 9, but most owners link it to the Samsung Health app update around November 2. If your Galaxy has other trouble since One UI 9, such as dropped connections, our guide to One UI 9 Wi-Fi, mobile data and SIM problems covers that separately. For apps that close on their own, see how to stop Android apps crashing.

Health data is some of the most personal information on your phone. If you share the device, Samsung’s Secure Folder is one way to keep private apps out of view.

Quick Answers

Why is my Samsung Health step history missing? A bug that started around November 2, 2026 hides step counts from before that date in the Steps section. Samsung has not confirmed the cause.

Are my steps gone for good? Reports say no. The same days still show their step totals in Daily Activity, and downloaded data still contains them.

Does reinstalling Samsung Health fix it? Owners who tried clearing the cache, restarting and reinstalling say the history did not come back.

Is there a fix yet? Not as of November 10, 2026. Samsung has not acknowledged the problem publicly. Keep the app updated and send an error report through Samsung Members.

Is my sleep data affected too? In the first report, yes, but most later reports mention steps only. Check Sleep for dates before November 2 to see if yours is affected.